Accessibility Statement

Website Accessibility Statement for East Surrey

This accessibility statement applies to all websites under the eastsurrey-alliance.org domain.

This website is run by VerseOne Group Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some third party content — such as Google Maps or You Tube video — may not be fully accessible to screen readers
  • you cannot press a link to skip to the main content when using a screen reader — instead we use ARIA “regions” to enable you to navigate to the “main” region on an ARIA-compatible screen reader.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications Team:

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email the Communications team:

We’ll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

East Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

We are due to complete an Accessibility Audit of this website in the summer of 2024. The results of the audit will be published on this page.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are due to complete an Accessibility Audit of this website in the summer of 2024. The results of the audit will be published on this page.

We are purchasing an Accessible Document Converter tool that will enable us to convert word and pdf documents into HTML webpages.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are due to complete an Accessibility Audit of this website in the summer of 2024. The results of the audit will be published on this page.

We are purchasing an Accessible Document Converter tool that will enable us to convert word and pdf documents into HTML webpages.

Preparation of this accessibility statement

This statement was prepared on 26 April 2024. It was last reviewed on 26 April 2024.

This website will be tested in Summer 2024.